Refund policy

NASH'S CREATOR GEAR HUB — RETURN & REFUND POLICY

Made-to-Order Products
Our apparel products are made to order and fulfilled by our production partner, Printful. Because products are made specifically after an order is placed, we generally do not accept returns or exchanges for incorrect size, color preference, change of mind, or ordering the wrong product.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at troupeculturellehaiti@gmail.com. Please include your order number and clear photos of the item and packaging so we can review the issue and work with our fulfillment partner on an appropriate resolution.

Lost or Delayed Packages
If your package is delayed or appears to be lost, please contact us with your order number and tracking information. We will review the shipment status and determine the appropriate next step.

Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, additional charges may apply for reshipping.

Refunds
If a refund is approved, the applicable amount will be refunded to the original payment method, subject to the circumstances of the order.

Contact Us
For questions about returns, refunds, damaged products, or order issues, contact:

troupeculturellehaiti@gmail.com

NASH'S CREATOR GEAR HUB
Create. Capture. Create Again.